How to contact customer service?

1. Send your request to Customer Service for assistance  email.

Customer service mailbox ： [e-mail]
Service time: Monday to Friday (UTC+8) 10:00-18:00
Please be sure to leave your contact email & registration UID, and any problems you encountered during operation.
As far as possible to provide the more complete the better, after receiving the letter customer service will reply to you as soon as possible.
Customer service staff will reply to you in about 1-2 days after receiving the request,
please wait patiently.

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2. Submit work order request APP version.

After logging into your ProEX account, enter the Help Center and

Click 【Submit Request】in the upper right corner, select the corresponding type of question you want to consult, and fill in the relevant content, submit it.

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3. Submit work order request MWeb version.
After logging into your ProEX account, enter the Help Center and
Click 【Submit Request】in the upper right corner, select the corresponding type of question you
want to consult, and fill in the relevant content, submit it.

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4. Submit work order request Web version.
After logging into your ProEX account, enter the Help Center and
Click 【Submit Request】in the upper right corner, select the corresponding type of question you
want to consult, and fill in the relevant content, submit it.

If the above still does not solve your problem, you are welcome to contact us.

【ProEX Team】

• Service E-mail ：[e-mail]
• Official Website：https://www.proex.io/
• Help Center：https://proex.zendesk.com/
• Service Time：（UTC+8）10:00-18:00 Every Monday to Friday